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City Center
Playa del Carmen4300 ft
Airports
Aeropuerto de Playa del Carmen (PCM)
1.7
mi
Cancun (CUN)
34.2
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Free parking
Baggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Adults only
Baggage storage
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Yoga class
Guest Parking
Dryer
Services
Room service
Housekeeping
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Poolside snack bar
Snack bar
Business
Business center
Spa & Leisure
Infinity pool
Rooftop pool
Beach umbrellas
Sun loungers
Sun terrace
Spa & wellness center
Back massage
Head massage
Full body massage
Room features
Air conditioning
Terrace
Bathroom
Free toiletries
Self-catering
Dryer
Media
Flat-screen TV
Show more
Location
Calle 44 Norte Con 1Ra Avenida Norte Entre, Entre Calle 42 Y 44 Col. Zazil Ha,
Playa del Carmen,
Mexico,
77720,
Quintana Roo
Map view
Calle 44 Norte Con 1Ra Avenida Norte Entre, Entre Calle 42 Y 44 Col. Zazil Ha,
Playa del Carmen,
Mexico,
77720,
Quintana Roo
City landmarks
152 Calle Quinta Avenida
Quinta Avenida
4800 ft
Mall
Quinta Alegria Shopping Mall
3600 ft
Museums
3D Museum of Wonders
3400 ft
Museums
Museo Frida Kahlo Playa Del Carmen
3400 ft
Church
Nuestra Senora del Carmen Catholic Church
3400 ft
Beach
Mamita's Beach Club
2800 ft
Av. Benito Juárez
Los Fundadores Park
1.3
mi
Night club
Coco Bongo
3400 ft
Beach
Kool Beach Club
3400 ft
Gallery
La Galeria de Playa Art Gallery
2100 ft
Avenida entre 24 y 34 calles 5a
Caminarte
2100 ft
Gallery
Tierra Huichol
2400 ft
Gallery
Riviera Art Gallery
2900 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
3200 ft
Beach
Playacar
3400 ft
Gallery
Galeria Luis Sottil
3400 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
3500 ft
Carretera Federal Km 104 Playa de Akumal
Galeria Lamanai
3900 ft
Aquarium
Aquarium Beach
3400 ft
Carretera Chetumal - Puerto Juare Playa del Carmen
Xavage Park by Xcaret
2100 ft
5ta Avenida Via 38 Building next to ACACAO
La 5ta Hacienda
4900 ft
Beach
Playa Mamitas
3400 ft
Av.10 Manzana 144
The Union
2400 ft
Beach
Shangri-la's Beach
2500 ft
Shopping Area
Plaza Las Americas
3100 ft
Store
ME Dive Center
3400 ft
Calle 88 Norte
Playa Publica 88
1.2
mi
Shangri-la Caribe Beach Village Resort
2500 ft
Beach
Point Esmeralda
1.4
mi
Nearby
Albatros
Martina Beach Club
1200 ft
Restaurants
El pirata
700 ft
Calle 40 Mza 143 LT 7 Col.Zazil-Ha Entre 5 Av Y 10 Av
It Ganesha
300 ft
Calle 44 Corner with 1ra Avenida Norte
El Zorro Plateado
400 ft
Avenida 1
Canalla Cocina
500 ft
5av And 40st local 6B
Colectivo Mexicano Cervecero
500 ft
5th Ave Between Calle 40 and 42
La Cueva del Chango
1200 ft
38th Street Between 5ta Avenue And the Sea Zazil Ha
Dona Delia Ita-Mex Gourmet
600 ft
Calle 42 Entre Av 10 y 5ta Av Entre Avenida 10 y 5ta Avenida
Balche Playa
600 ft
Quinta Av
Las Hijas de la Tostada
900 ft
Av. Constituyentes Between 95 And 100
PIOLA Playa del Carmen
1200 ft
Av. 38 esquina 1ra Norte - Local 1 - Plaza Via 38
el Calamar de la 10
800 ft
In the corner between CTM Avenue and 10th Avenue
Salento
900 ft
Avenida 46 Norte
Reviews and Ratings
Reviews from guests about their experience.
66%
loved their spa retreat and can’t wait to return.
6.6/10
Nice
Rooms
5.8
Location
8.0
Service
5.2
Dining
5.6
Guest reviews
6.6/10
based on 5 reviews
7.9
7.9/10 based on 509 reviews
Jack
United States of America,
December
2024
6.6/10
I had a decent stay at It Boutique Hotel & Restaurant. The staff was friendly and the location was perfect, just a short walk from the beach and away from the busyness of 5th Avenue. However, the cleanliness could have been better, particularly in the bathroom and with the linens provided.
Rooms
7.0
The room was well-decorated and comfy, but not very spacious. It had everything we needed for our stay.
Service
5.0
The staff was welcoming and generally helpful, but my experience with the manager was frustrating. I encountered issues when trying to extend my stay that weren't handled well.
Location
9.0
The location is a real bonus—close enough to the most beautiful beach of Playa and just a block from 5th Avenue, yet still quiet and relaxing.
Dining
6.0
I found the breakfast options a bit boring, primarily just omelettes and sliced fruit. There was a lack of variety, which was disappointing.
Facilities
6.0
The rooftop pool was nice and there were adequate facilities, though the housekeeping needed improvement.
Tom
United States of America,
December
2024
7.0/10
My stay at It Boutique Hotel was a mixed bag. The location was fantastic, being just a block from 5th Street and only two blocks from the beach, which made it easy to explore. However, the room was disappointing—there were issues with cleanliness, and the amenities left a lot to be desired. While the staff was friendly, the service could definitely use some improvement.
Rooms
5.0
The room I stayed in had several issues including dirty sheets with holes and a lack of proper towels. It also lacked basic amenities like a closet space for clothes and a hair dryer. The noise from the water system was bothersome, and overall, the room felt cramped and uncomfortable.
Service
5.0
Although the staff was generally accommodating when I needed a room change, there were significant problems with the service, especially when I tried to extend my stay. The so-called manager was unhelpful and seemed disinterested in resolving the issue, which left a bad impression.
Location
9.0
The location is one of the hotel's best features. It's perfectly situated in a quiet neighborhood but still within walking distance to the hustle and bustle of 5th Avenue and the beautiful beach. I loved being close to great restaurants and attractions without the noise.
Dining
5.0
Breakfast was included, but it took forever to be served. When it finally arrived, one of my orders was wrong. I appreciate that they used fresh products, but the limited menu got boring quickly, and I only discovered I could have free juice towards the end of my stay.
Facilities
6.0
The hotel had nice rooftop pools, but the pool area was not well maintained, which detracted from the experience. Additional services like room service and housekeeping were available, but I didn't find them particularly efficient.
Richard
United States of America,
November
2024
7.4/10
I had a mixed experience at It Boutique Hotel & Restaurant. The location was good, being in a quiet area yet close to 5th Avenue. but the service left much to be desired. I found the breakfast options quite boring, and there were issues with facilities that made my stay less enjoyable.
Rooms
5.0
The room I stayed in was decent but quite small and noisy. not exactly what I expected.
Service
5.0
I was disappointed with the service, particularly the manager’s attitude. they lacked communication when issues arose.
Location
8.0
The location was definitely a highlight for me. it was a short walk to the bustling areas while remaining quiet.
Dining
5.0
Breakfast was lackluster. just basic omelettes and sliced fruit with no included drinks, which surprised me.
Facilities
5.0
Unfortunately, the facilities had some problems during my stay. I experienced power and water outages that weren't handled well by management.
Ralph
United States of America,
October
2024
6.4/10
I had a mixed experience at It Boutique Hotel & Restaurant. The location is perfect, being so close to the beach while also near great local restaurants. However, the noise from rooftop parties made it hard to get a good night's sleep, and the Wi-Fi wasn't the best during my stay. Overall, it's a decent option if you're looking to enjoy the vibrant atmosphere of Playa del Carmen, but be prepared for some disturbances.
Rooms
7.0
My Deluxe King Room was clean and well-maintained, though a bit small for two people. It was a great deal for the price in Playa.
Service
6.0
The staff was friendly and welcoming, always ready to help with questions or booking tours. However, I did experience a delay in getting an extra towel after I requested it several times.
Location
9.0
The location is fantastic! Just a short walk to the beach and close to the restaurants and bars, making it easy to explore Playa del Carmen without being in the chaos.
Dining
7.0
Dining options were a bit limited at the hotel, but breakfast was delicious. I wish I had discovered that juice was included with my breakfast sooner!
Facilities
5.0
The hotel offered nice facilities including two rooftop pools. However, the Wi-Fi was terrible which made it difficult to stay connected during my stay.
Charles
United States of America,
October
2024
5.6/10
I loved the location of It Boutique Hotel. right in the heart of Playa del Carmen. However, my stay was marred by some significant issues. There was a complete power and water outage for 24 hours, which led to poor communication from management and an unwillingness to help with the situation. While I appreciated the cleanliness of the hotel and the friendliness of the staff, the lack of resolution during the outage was quite disappointing.
Rooms
5.0
The King Room was spacious and generally comfortable, but lacked some attention to cleanliness.
Service
5.0
The waitstaff at breakfast were incredibly welcoming, but overall management's response during the outage was lackluster.
Location
5.0
The hotel is perfectly situated close to 5th Avenue and only a short walk to the beautiful beach.
Dining
5.0
Breakfast options were limited and not clearly described, which made it a bit frustrating to navigate.
Facilities
5.0
Facilities were decent, though the elevator could be cleaner and was unfortunately a bit slow.
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